|
Tipping the odds in your favor
All warranties are designed using actuarial tables, which means the
manufacturer's initial coverage translates to, "This car isn't likely to break
on our watch," says Fred Uno, a vice president at CarsDirect.com. The cost of
the extra coverage gives you a clue toward others' repair woes after the
honeymoon. The more expensive it is, the more likely you are to add your
mechanic to your Christmas card list.
"If you're the type who wants everything handled easily when something goes
wrong, the warranty would be for you. If you don't mind working on the car
yourself or shopping price, pass," says
Randy
Downs, VP of Warranty Direct in New York.
Keep in mind that while the extended warranty on repairs doesn't kick in until
the bumper-to-bumper warranty expires, perks like Free 24x7 roadside assistance, rental cars and hotel
lodging if you're stranded often do take effect immediately.
Second, look carefully at how long you intend to own the car and your average
commute. For example, if you plan to trade in at three years, the warranty seems
silly on the surface. But drivers who rack up 18,000 miles a year to get to the
office will void the bumper-to-bumper terms in 24 months.
Weigh in the facts that analysts forecast the cost of parts and labor will
increase as much as 40 percent within five years, and that about one-third of
all vehicles experience failure in a given year, warns
Randy
Downs, VP of Warranty Direct in New York.
Dealer or third-party?
Unfortunately, your decisions don't end when you decide to buy an extended
service warranty. You have to decide which warranty to buy.
Dealerships have been known to sell third-party-backed warranties, so always
check the name of the company standing behind the agreement. You want to hear
it's an
A
rated insurance company.
Dealerships usually welcome warranty repairs because they're compensated work.
And few consumers know that manufacturers commonly give incentives to these
mechanics to get the work done right the first time. On the other hand, in an
effort to avoid revealing expensive repairs, some unscrupulous dealers will
skimp on the diagnostic tests.
Bottom line: Anything you purchase over and above the car is a potential profit
center to the dealer, and it's in business to make money. According to a March
2003 report by Consumer Union's Southwest Regional Office, consumers pay a
300 percent markup on dealer warranties purchased at the dealership. In one
case, the car buyer overpaid by $2,600.
It's
far wiser and cheaper to purchase the warranty direct from the warranty company.
Indeed, one manufacturer's extended program was priced $800 and $1,000 higher
than what third-party companies offered. Third-party carriers use a wider
range of repair shops as well, so you aren't stuck finding dealerships.
Then there's the stability issue -- many such companies belong to underfunded
risk retention groups instead of true property and casualty insurance groups, so
they don't fall under your state insurance commissioner's watchful eye. One
Internet-based company left 52,000 customers holding the bag when it went into
receivership. Customers weren't aware of the crash until they filed a claim.
Check to see that the company has been around and will be there when you need it
says
Randy
Downs, VP of Warranty Direct in New York.
|